Validity of contract

By making a purchase via Suit Up’s website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (Suit Up) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, Suit Up will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.

Delivery

During the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes to send an order from our tailor shop in Slovenia to your address.

The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to deliver your order as soon as possible. Suit Up cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.

We will charge you €40 for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent.

When your order is handed over to your local dispatcher you will get an automatic e-mail from us with a tracking link. Your order progress can also be followed by logging in to “My Blazer”.

Right of withdrawal

You have a right to withdraw from the agreement at any time before the expiry of a period of 14 days beginning with the day after the day on which you receive the goods without giving a reason. You must return any goods supplied at your own expense if you cancel the contract.

Please contact us at info@isuitup.com and we will provide you an address to return goods.

Complaint

You have the right to file a complaint on your product for six (6) months. You should report any defect as soon as possible or as soon as the error should have been discovered. To file a complaint on the product within three (3) months is to be regarded as fair. The trader has to prove if the defect was not originally there the first three (3) months. After this period, it is the buyer’s responsibility to verify that the error was there originally or is the result of a production error. You have to inform us if your product is defective and in which ways or that there is an appropriate delay. We reserve the right to repair or re-deliver a product without having to motivate this. A lot of cases can be resolved using provided pictures to our customer service. Please send a couple of pictures of yourself wearing the garment (front and back) to our customer services department. Stand straight with your arms relaxed and include a message describing your problem. In those cases Suit Up needs the product in return, Suit Up will provide the buyer with a return form and will be covering the shipping expenses.

Conformance

The garment shown is a visualization only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only.

Warranty

If the measurements or design of the custom-made garment you ordered do not correspond with your order for reasons other than mentioned above, we will offer you a new product free of charge by crediting your customer account. Please note that unused credits on your Suit Up customer account will expire after one year. Suit Up also takes responsibility for the cost of return shipments under the condition that you return the custom-made product in the same box as it was delivered in and send with the cheapest possible shipping method. Furthermore, it is the customer’s responsibility to state the correct measurements in profiles.

Service

Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday to Friday. Please fill out the form in the section Contact for the fastest response.

Personal information

Suit up is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties. Read more about our privacy policy here.

Force Majeure

In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor Suit Up being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Suit Up considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Suit Up, natural catastrophes and any circumstances, events and circumstances that are beyond our control.